Article 1: Acceptance of Terms of Sales

Placing an order on and confirming this order signifies total and complete acceptance of the present Terms of Sales.

Article 2: Conclusion of the act of sale

The sale is concluded under the terms of French law, in compliance with regulations on mail-order sales, when the purchase order has been validated. The automatic purchase order registering system is considered as being proof of the nature of the contract and its date.

After reception of the order and when payment has been validated, the order is considered to have been accepted by Silkonboard. Silkonboard will then send confirmation to the purchaser by E-mail indicating the price of sale, transport costs, the delivery time and the means of transport. Similarly, Silkonboard will inform the customer by E-mail in the event of any refusal to accept an order or should an ordered product be unavailable. If unavailable, SilkOnboard will reimburse the customer for all sums paid.

Article 3: The parties’ general obligations

3.1 Silkonboard’s obligations:

3.11 Processing orders

By accepting an order, Silkonboard agrees to sell to the customer and have delivered to him the products he has ordered, subject to the conditions laid down in above article 2.

3.12 Availability

Pinting orders are grouped from site. However, if, for any reason whatsoever, a product reputed to be available cannot be delivered to the customer, any amounts he may have already paid will be integrally reimbursed to him, but without him having any possibility of claiming for damages.

3.13 Information on the products

The photographs illustrating the products are for information purposes only and cannot be considered as a contractual element. Despite all our efforts to make our photographs attractive and to make them as close to reality as possible, certain colours may be slightly different.

3.2 The Purchaser’s obligations:

Over and above payment of his order, the purchaser will provide Silkonboard, all the information required for delivery, especially an address to which delivery can be made during normal working hours.

Article 4: Price, invoices

4.1 Price

The total price indicated by Silkonboard in the confirmation of order is firm and definitive. This price includes the cost of the articles ordered, together with packaging and transport costs.
For France, all prices are tax included.

For all countries in the European Union, value added tax is included in the cost of the products in compliancy with European agreements. No extra customs duty or VAT will need to be paid.

For profesionals who have VAT europeran number, we can make orders without VAT.

For the rest of the world, VAT and other customs and excise duties and transport costs may be added to the price given on the site and will be at the consignee’s expense.

4.2 Invoice

An invoice is supplied for each order if asked by the customer.

4.3 Means of payment

Payment for products may be made by bank card, transfer or cheque.

4.4 Security of payment

All entries of bank card numbers and dates of expiry made by the customer are made in SSL mode using services of Stripe or Paypal.

As a result, SilkOnboard does not know the customer’s bank data or bank card number at any time. In an objective of total security, it has no possible way of obtaining access to this information.

Article 5: Transport, delivery

5.1 Delivery times

Delivery times are not contractual.

For information, they are generally 48 hours for France with Colissimo and 1 day with chronopost.

5 days for the European Union with normal shipping and 2 days with express.

Approximately 3 to 15 days for the rest of the world, depending zone accessibility and customs procedures.

5.2 Transfer of Risk

Risk on products is transferred when they are handed over to the carrier by SilkOnboard (insurance costs included). They are insured during transport until delivery to the customer, but products travel at the latter’s risk and peril.

On customers demand, SilkOnboard can book an insurance when special orders are made.

5.3 Reservations

We recommend all customers to unpack and check the merchandise in the presence of the carrier and give notification of any possible damage.

The customer may only make any reservations for delivery non-compliant with the order, or for damaged merchandise. In the latter case, this must be noted on the delivery slip and delivery must be refused.

All delivery refusals must be notified by e-mail or normal mail to SilkOnboard .

Article 6: Free examination period

Orders delivred are entirely produced regarding the customers demand. No retractation can be accepted.

Article 7: Force majeure

Neither SilkOnboard nor the customer may be held responsible for non-execution of the contract attributable to a case of force majeure, such as: war, strikes, earthquakes, etc, without this list being exhaustive.

Article 8: Assignment of jurisdiction

Only French law is applicable.

In the event of any possible dispute on the interpretation or the execution of the present conditions of sale and should the parties be unable to come to an amicable solution, jurisdiction is assigned to the French Courts, more especially the Commercial Court of Bordeaux.

Article 9: Copyright

9.1 Copyright on the website

The is the exclusive property of SilkOnboard . It is expressly forbidden to copy them or to sell any electronic or printed reproduction of their contents.

See Legal Notices